It implements a browserbased desktop through a web 2. Cisco finesse is a nextgeneration agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your. When you sign in to cisco finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. It is no longer included with purchases of cisco contact center products or offered for sale. Workflow concepts presents an introduction to the cisco finesse agent and supervisor desktop.
Cisco finesse desktop is a nextgeneration agent and supervisor desktop solution designed to meet the growing needs of agents, supervisors, and the administrators and developers who support them. Cisco finesse agent desktop quick reference guide quick. If an agent signs in to the finesse desktop and then tries to sign in to a second desktop session in another browser window or on another computer, on the same finesse server, finesse signs the agent out of the first desktop session. Cisco agent desktop was a computer telephony integration cti solution for single and multisite ipbased contact centers. Cisco finesse desktop offers numerous benefits, including.
A vulnerability in the extensible messaging and presence protocol xmpp in the cisco finesse desktop and cisco unified contact center express applications could allow an unauthenticated, remote attacker to log in to the device with a default account with a static password. Supervisor console lists agent and queue stats as well as the outbound agent details for the callbacks. Cisco finesse software retrieves the list of teams from unified ccx in the. Omnichannel and multichannel contact center products. Cisco finesse desktop is a nextgeneration agent and supervisor desktop solution. Comstice desktop agent is a clientonly solution with many agent and supervisor features. Cisco finesse thick client, click and run, no installation required, screenpop. Cisco finesse media overview and full product specs on cnet. Cisco finesse desktop user guide for unified contact. Cisco finesse desktop user guide for unified contact center.
Cisco finesse agent and supervisor desktop user guide. Omnichannel contact center software for cisco finesse agent desktop. Cisco finesse desktop and cisco unified contact center. Cisco finesse agent and supervisor desktop user guide release 12. Cisco finesse desktop interface when you sign in to cisco finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. In a contact center deployment, cisco finesse is installed on two nodes. Windows 10 for cad is not supported even on the 10.
Cisco finesse also supports jaws screen reading software for the following elements. A comparison between cisco finesse and cisco agent desktop. Comstice desktop agent for cisco finesse in ucce and uccx. Comstice desktop agent app uses cisco finesse apis and these apis do not. Get product information, technical documents, downloads, and. Cisco finesse supports only one desktop session at a time for each agent. Cisco finesse integrates traditional contact center functions into a thinclient desktop. Cisco finesse single signon apis for thirdparty integrations software upgrade. Intro to cisco finesse supervisor and agent youtube. Registered users can view up to 200 bugs per month without a service contract. A 100 percent browserbased agent and supervisor desktop. Cisco customers and partners can now enhance the cisco contact center offering and create a complete solution with upstream works products in the cisco solutionsplus program. Configure uccx custom call variable layouts for finesse desktop and. Watch a demonstration of what is new for the cisco finesse 12.
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